碰到国外的客人索要样品，我们该如何回复呢？希望能给外贸新手一点启发：
样品索取回复样本
建议提供代用品
Dear Sir or Madam,
It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983.
We hope you find these samples your killing.We would like to reiterate that we accept customization of products to suit your requirements.
Plesse do not hesitate to contact us for any further clarification.We look forward to doing business with you.
With best withes,
Hillary
能提供样品,但需要对方支付运费
Dear Sir or Madam,
It is a pleasure to know of your continued interest in our products.The samples you have requested are now available.Samples are free of charge,but according to our company’ policy,the costomer must pay the shipping cost.
Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation(HSBC) or when you provide us with your DHL, UPS or FedEx account number.
Sorry for the onconvenience, I hope this little formslity will not stand in the way of our future relationship.
We hope you can understand our position and look forward to our future cooperation.
With best ragards,
Hillary
能提供样品,但需要对方提供营业执照
Dear Sir,
We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge, but it is our company policy to request a Certificate of Incorporation.
Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, (86-0577)62889098.
Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship.
We hope you can understand our position and look forward to our further cooperation.
With best regards,
Hillary
拒绝买家的要求
Dear Sir or Madam:
Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued company.
I regret to say that we cannot agree to your request for technical information regarding our products. The fact is that moat of our competitors also keep such information private and confidential.
I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you, do not hesitate to contact us again.
Truly yours,
Hillary