商务电话英语实战宝典

商务电话实战宝典和重点词汇
1.Beijing Trading Campany.May I help you?
北京 贸易公司 . 请问有何贵干?
2.We have two Zhongs.
WO们这里有两位先生姓钟 .
3.Is that Bob Zhong,or John Zhong?
你要接Bob钟,还是John钟?
4.I’m sorry,he’s not in the office now.
很抱歉,他现在不在办公室 .
5.Do you have any idea when he’ll be back?
你知道他何时回来吗?
6.I have no idea
WO不知道<他何时回来> .
7.Can you ask him to call me when he comes back?
他回来时请告诉他打电话给WO好吗?
8.It’s urgent.
有急事 .
9.I’m sorry but he’s in Shanghai on business.
很抱歉,他出差去 上海 了 .
10.Probably sometime tomorrow.
可能明天<回来> .
11.Is there anyone else who can help me?
有没有其他的人能帮WO?
12.OK.I’ll just put you through.
好的,WO这就给您转接 .
13.Just a moment,please…
请稍候 .
14.You’re welcome.
别客气 .
15.Is Mary there?
玛丽在吗?
16.Mary is out right now.
玛丽现在不在 .
17.Why don’t you call back later this afternoon?
您不妨今天下午再打来 .
18.When will she be back?
她何时会回来?
19.Will it be too late if I call around 10∶00 this evening?
假如WO在晚上10点左右打来会不会太晚?
Dialogue A

A:Good morning.Beijing Trading Company.May I help you?
B:Good morning.This is Mr.Smith of King Electronics Compa-ny.I’d like to speak to Mr.Zhong,please.
A:We have two Zhongs here.Is that Bob Zhong,or John Zhong?
B:Bob.
A:Mr.Bob Zhong in the Overseas Sales Division?
B:Right.
A:I’m sorry,he’s not in the office now.
B:Do you have any idea when he’ll be back?
A:I’m sorry,I have no idea.
B:Can you ask him to call me when he cames back?It’s urgent.
A:Yes,I will,Mr.Smith.
B:Thank you.
A:You’re welcome.
Dialogue B

A:Hello.ABC Gompany.May I help you?
B:Hello.This is George Richter.May I speak to Mr.Davis?
A:I’m sorry but he’s in Shanghai on business.
B:Do you have any idea when he’ll be back?
A:Probably sometime tomorrow.
B:I have a question abut the E-4800 computer.Is there any oneelse who can help me?
A:Of course.Miss White is the export manager.Would you like tospeak to her?
B:Yes,please.
A:OK.I’ll just put you through.
B:Hello.This is White speaking.Can I help you?
A:Hello.This is George Richter of Beijing Trading Company.Is itpossible to make a change in our order?The order number is1518.
C:And what kind of change did you want to make,sir?
B:Well,we ordered twenty E-4800s,but we want to change themto P-6800s.
L:Just a moment,please…Oh,I’m sorry,but they have alreadybeen sent.
Dialogue C

A:Hello.
B:Hi.This is Jane.Is Mary there?
A:I’m sorry.Mary is out right now.She went shopping with her Mom.
B:When will she be back?
A:I’m not sure.Why don’t you call back later this afternoon?
B:Will it be too late if I call around 10∶00 this evening?
A:That’s all right.We don’t go to bed early.
B:Thank you.Bye!
A:Good-bye.
Words and Expressions
trade vi.做生意;交易
company n.公司;商号
electronics n.电子学
oversea a.海外的
sale n.出售,出卖
division n.分,分割,分裂
urgent a.紧迫的,催促的
business n.商业;营业;商店
probably ad.很可能;或许,大概
export / vt.输出,把……出口
order n.等级,序次,秩序
send vt.送,寄
around prep.在……四周,环绕

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